Key Responsibilities:  

• Outstanding leadership skills, previous experience managing a team, recruiting, rostering, training and supervising staff along with HR experience in all aspects.
• Lead and motivate a diverse team of professionals, fostering a positive work environment and encouraging personal growth and development.
• A strong understanding of the P&L statement and can react with impactful strategies, reporting directly to Head Office
• Ensure that monthly financials for all departments are on target, accurate and reported effectively to the Board.
• Develop and implement effective operational policies and procedures to ensure seamless guest experiences.
• Maximising room yield and revenue through innovative sales practices.
• Identify opportunities to improve profitability while maintaining premium service standards.
• Excellent, high-quality customer service, ensuring positive guest experiences.
• Handling complaints and overseeing the service recovery procedures.
• Ensure exceptionally high and consistent standards are met throughout the hotel.
• Stay informed on hospitality trends, customer expectations, and market opportunities to maintain a competitive offering.
• To hold regular briefings and meetings with the team and departments.
• Understanding of current Health & Safety obligations, ensuring the Hotel is fully compliant to the SOP's, Policies, procedures and service standards. 

Ngā Pūkenga |  Skills and Experience:

• Qualification in Hospitality Management, tourism, or equivalent experience in a similar role.
• Previous experience in a similar role.
• Passionate about Te Reo Māori me ona Tikanga.
• Strong knowledge of hotel operations, including Front Office, Housekeeping, Food and Beverage,
• Sales and Marketing, and Maintenance
• Proven track record of successfully leading and developing teams, with excellent communication and interpersonal skills.
• Demonstrated ability to drive revenue growth, manage budgets, and achieve financial targets.
• Exceptional problem-solving and decision-making abilities, with a focus on delivering exceptional guest experiences.
• Solid understanding of industry trends, customer preferences, and competitive market dynamics.
• Strong organisational, problem-solving, and decision-making skills.

This is a rare opportunity to lead the launch of a truly unique hospitality experience within Aotearoa. You will have the opportunity to shape the culture, service standards, and success of Nga Rere while leading a team committed to delivering exceptional hospitality and authentic manaakitanga. 

If you are an experienced hotel leader who is passionate about people, culture, guest experiences, and operational excellence, we would love to hear from you. 

If you would like a copy of the job description, please email hrpayroll@ngaruahine.iwi.nz.

The successful candidate will be subject to Police vetting and must hold a full driver's licence, as occasional driving may be required. 

To be eligible to apply, candidates must currently hold the right to work and reside in New Zealand.