Be the face of Tui Ora welcoming whānau and manuhiri, in a respectful, friendly and professional manner. 

• Handle all Tui Ora external phone calls and emails: 
• Answer incoming phone calls promptly and professionally as the 
• primary point of contact for whānau and community  
• Provide information regarding services, referrals, and general 
• inquiries while ensuring a positive experience 
• Process referral requests, ensuring whānau are efficiently and safely navigated to the right services and are well-communicated with throughout the process. 
• Facilitate support for whānau and manuhiri presenting to Tui Ora, including processing of information, self-referrals and other services requests. 

Kia ekena a angitū | To promote success in this role, you will have

• Customer service, Whānau Ora, health administration or other relevant experience preferred
• Proven experience of being Whānau focused that includes a calm, unflappable personality and unfazed by challenging situations
• A strong work ethic, demonstration by a high level of integrity, reliability, efficiency and self-management
• Previous experience in working with health and social service clients and their whānau is preferred
• A strong commitment to excellent whānau-centered care
• Proven experience of being highly adaptable
• Proven experience of being approachable, empathetic and strong ability to support whānau with varying health and social support needs
• The ability to handle sensitive and confidential information and can be discreet in interactions with whānau
• Good communication skills
• Excellent organisational skills and able to take responsibility for completion of tasks
• The ability to demonstrate practical understanding of the aspirations and challenges facing Māori communities
• Experience in applying tikanga Māori as it applies in the role (desirable)
• A full, clean NZ Driver Licence.

This is a real opportunity for you to action meaningful change for your whānau/whaiora and the communities you are working with. You can and will make a difference, helping people to live more powerful and fulfilling lives by putting Hauora (wellbeing) at the centre.

He aha tā mātou | What we offer

• Te Reo Māori (Māori language) and cultural learning training – during work hours!
• A Tui Ora Day (an additional paid day each year)
• Four Wellbeing Leave days annually
• Professional Development
• A professional, fun, people-focused and vibrant working whānau environment
• A fantastic location to work and live
• A competitive remuneration package.

We do health differently at Tui Ora. As a holistic kaupapa Māori (Māori approach) primary care organisation which has been serving the Taranaki community for more than 25 years, we provide a wide range of health and social wellbeing services for our whānau (families).

We follow a proven Māori model of care that puts whānau at the centre, empowering them to set their own life goals and create a pathway to reaching them. Our experienced and multi-disciplinary teams walk beside them every step of the way.

To find out more about what it is like to work at Tui Ora visit Work here | Supporting all Taranaki whānau

For further information, email recruitment@tuiora.co.nz

Please note, if you have not completed the online application and/or uploaded the required documents, your application may not be considered.

You must be eligible to work in New Zealand to be considered for this position.