New Paragraph
New Plymouth, Taranaki, New Zealand
Part Time
Applications close:
In this part-time role (minimum 20 hours per week), you’ll be actively involved in the dayto-day operations of the Front Office and Reservations. As the first point of contact for our guests, your excellent communication skills and warm presence will ensure each guest feels valued from check-in to check-out, and every moment in between.
This is a hands-on position requiring AM and PM shifts. You’ll be a visible and proactive team player at the front desk and in the lobby during key service periods. Our ideal candidate is guest-centric, passionate, and performance-driven, with the ability to tailor
each interaction to our guests' individual needs. You'll bring previous experience in a similar hotel environment and a desire to make every stay memorable.
This position reports directly to the Front Office Manager.
Overview
WHAT YOU WILL BE DOING:
- Welcome guests with warmth and professionalism
- Check guests in and out efficiently and accurately
- Manage reservations, phone/email equiries and payments
- Assist with guest requests and handle feedback positively
- Provide support to the Front Office team as needed
- Work a flexible rotating roster (AM, PM, weekends, public holidays)WHAT YOU WILL BE DOING:
Requirements
- Minimum 1 year of experience in hotel front office or reception
- A hospitality diploma is preferred
- Knowledge and experience using relevant Accor systems (TARS, Hotel Link, Resaweb) will be beneficial
- Familiarity with the Accor Live Limitless Loyalty program would be an advantage
- Working knowledge of Opera Cloud (or another property management system) is essential
- Knowledge of a hotel reservations flow
- Knowledge of hotel front office systems and processes, and the ability to learn new systems and procedures with ease
- Flexibility to work on a rotating roster, including mornings, days, evenings, weekends, public holidays (and the occasional night audit shift)
- A positive, reliable, charismatic, and can-do attitude
- Genuine, outgoing, and friendly personality and manner
- Strong organisational and time management skills
- Service-oriented and an eye for detail
- Good communication skills in English, with excellent reading, writing, and oral proficiency
- Professional appearance and grooming at all times
What we can offer you
- Uniform provided and laundered
- Cooked staff meal while on shift
- Accor Accommodation & Food and Beverage discounts
- Paid birthday and wellness day leave
- Access to our Employee
- Assistance Programme
- Paid Parental Leave
Who we are
New Plymouth’s leading hotel, The Novotel New Plymouth is a 4.5 star hotel offering 85 stylishly appointed modern rooms and apartments. Enjoy a meal or refreshment at Haukai Bistro & Bar with its large street facing windows open from 6am till 9pm seven days a week. Novotel New Plymouth Taranaki counts among the best New Plymouth hotels for business and leisure travellers alike.
Email Mariska Botha - bsm@novotelnewplymouth.com
