New Paragraph
New Plymouth, Taranaki, New Zealand
Part-Time
Applications close:
In this part-time role (minimum 20 hours per week), you’ll be actively involved in the day-to-day operations of the Front Office and Reservations. As the first point of contact for our guests, your excellent communication skills and warm presence will ensure each guest feels valued from check-in to check-out, and every moment in between.
This is a hands-on position requiring AM and PM shifts. You’ll be a visible and proactive team player at the front desk and in the lobby during key service periods. Our ideal candidate is guest-centric, passionate, and performance-driven, with the ability to tailor each interaction to our guests' individual needs. You'll bring previous experience in a similar hotel environment and a desire to make every stay memorable.
Overview
What you'll do:
- Welcome guests with warmth and professionalism
- Check guests in and out efficiently and accurately
- Manage reservations, phone/email enquiries and payments
- Assist with guest requests and handle feedback positively
- Provide support to the Front Office team as needed
- Work a flexible rotating roster (AM, PM, weekends, public holidays)
Requirements
What you bring:
- Minimum 1 year of experience in hotel front office or reception
- A hospitality diploma is preferred
- Knowledge and experience using relevant Accor systems (TARS, Hotel Link, Resaweb) will be beneficial
- Familiarity with the Accor Live Limitless Loyalty program would be an advantage
- Working knowledge of Opera Cloud (or another property management system) is essential
- Knowledge of a hotel reservations flow
- Knowledge of hotel front office systems and processes, and the ability to learn new systems and procedures with ease
- Flexibility to work on a rotating roster, including mornings, days, evenings, weekends, public holidays (and the occasional night audit shift)
- A positive, reliable, charismatic, and can-do attitude
- Genuine, outgoing, and friendly personality and manner
- Strong organisational and time management skills
- Service-oriented and an eye for detail
- Good communication skills in English, with excellent reading, writing, and oral proficiency
- Professional appearance and grooming at all times
What we can offer you
What we offer:
- Uniforms provided and laundered
- Cooked staff meals while on shift
- Incredible Accor ALL Heartist Benefits – including discounts on Food and Beverage and Accommodation Worldwide
- Reward and recognition incentives and awards
- Paid Birthday Leave + Wellness Day
- Access to our Employee Assistance Program (EAP)
Who we are
Novotel New Plymouth Taranaki is more than a hotel, we're a team passionate about hospitality, connection and delivering unforgettable guest experiences. With 85 rooms, a buzzing restaurant and bar and modern event spaces, we offer a dynamic work environment where your contributions matter.
Applicants must have the legal right to work in New Zealand (valid work visa, residency, or citizenship). Sponsorship is not available for this role.
We are happy to take applications from students experienced in hotel front office.
